Global Capability Center (GCC) in India: A Complete Guide

Global companies are increasingly choosing India for their GCC ecosystem, drawn by the country’s skilled workforce and supportive government policies. Many organizations struggle with scaling company's global operations while navigating local compliance and talent challenges. This guide is for business leaders and decision-makers seeking to leverage India’s advantages for a seamless GCC setup and management. We cover key pain points, legal requirements, operational strategies, and how India’s GCC growth fuels both corporate success and the country’s economic growth.

What is a GCC?[toc=What is a GCC]

A Global Capability Center (GCC), also known as a captive center or Global In-House Center (GIC), is a strategic offshore unit wholly owned and operated by a multinational corporation. Having guided the establishment of numerous GCCs, we can attest that these centers are designed to leverage global talent, advanced technology, and operational efficiencies to deliver critical capabilities and drive innovation for their parent organizations.

What are the growth trends and future outlook for GCCs in India?[toc=Future Growth]

The growth of Global Capability Centers (GCCs) in India has been remarkable. Since 2010, the number of GCCs has increased from about 750 to over 1,800 by January 2025, employing nearly 2 million professionals and generating around USD 64.6 billion in revenue. In our experience, this expansion is driven by both large enterprises and a growing number of mid-sized firms and startups attracted by India’s talent pool. The IT sector remains dominant, accounting for about 45% of GCCs, with financial services, manufacturing, and healthcare also expanding.

Looking ahead, industry forecasts and our analysis suggest India could have 2,100–2,550 GCCs by 2030, with the workforce exceeding 2.5 million and the market size projected to reach USD 100 billion. Having guided many companies through their GCC journey, we see India’s leadership in the global GCC landscape only strengthening.

What are the core functions of GCCs?[toc=Core Functions]

Our extensive experience has shown that GCCs provide a range of strategic functions that enhance operational efficiency and drive innovation. Based on our observations and collaborations with various GCCs, here are five core functions that define their essence:

• GCCs oversee application development, maintenance, and support, ensuring effective delivery of technology solutions for business needs.
• They enable digital transformation by utilizing advanced technologies like AI, machine learning, cloud services, and blockchain to enhance operations.
• GCCs drive innovation through research and development, consistently creating new solutions that help organizations remain competitive.
• They manage back-office functions such as finance, HR, procurement, and customer support, streamlining processes and reducing operational costs.
• GCCs leverage data analytics to promote business growth, ensuring compliance and addressing risks in global operations.

By aligning with corporate strategies, GCCs improve overall operational efficiency and provide significant value across various business areas.

Why India is the preferred destination for GCCs?[toc=Why India is Preferred]

Having guided numerous global companies in establishing and expanding their GCCs in India, we can confidently attest to the country's unparalleled advantages as a preferred destination for these centers. Our extensive experience in this field has provided us with deep insights into the factors that make India stand out in the global GCC landscape.

• Vast Pool of Skilled Talent: India has over 5 million technology professionals and 1.5 million engineering graduates annually, ensuring a steady supply of qualified candidates for GCC roles in areas like software development, data analytics, and AI research.
• Cost-Effectiveness and Operational Efficiency: Operational costs in India are typically 40-60% lower than in Western countries, covering labor, infrastructure, and real estate. This cost advantage extends beyond just labor, encompassing infrastructure, real estate, and other operational expenses.
• Supportive Government Policies and Infrastructure: Through our close collaboration with government bodies and GCCs, we've seen various policies and initiatives implemented by the Indian government to create a conducive environment for GCC growth. These include tax incentives, simplified regulations, and initiatives like Digital India have created a favorable environment for GCC growth. Major hubs like Bengaluru, Hyderabad, and Delhi NCR offer strong infrastructure for operations.
• Innovative Ecosystem and Technology Adoption: India’s thriving startup ecosystem and rapid adoption of technologies like AI, machine learning, and cloud computing support GCC growth and align with the strategic goals of multinational companies.

What are the types of GCCs in India?[toc=Types of GCCs]

Global Capability Centers (GCCs) can be set up in various forms to meet the specific needs of organizations. Our experience has shown that the choice of GCC type often depends on the specific needs and strategic goals of the parent organization. Here are the main types of GCCs we've helped establish and manage in India:

Shared Service Centers

We have seen many multinational companies consolidate similar business functions into centralized units. These centers handle core functions like finance, HR, IT, and procurement, driving efficiency and standardization across global operations. By leveraging economies of scale, shared service centers reduce costs and enhance service quality.

Innovation and R&D Hubs

These GCCs focus on product development, research, and technological advancement. In our work, we have observed that such hubs are essential for companies aiming to drive innovation and maintain competitiveness. They frequently collaborate with universities, startups, and research institutions to create cutting-edge solutions.

Technology Centers

Technology-focused GCCs specialize in areas such as software development, data analytics, cybersecurity, and cloud computing. We have helped organizations build centers that drive digital transformation and develop advanced technological capabilities, including artificial intelligence, machine learning, and IoT. These centers are increasingly taking on strategic roles beyond basic support.

Customer Support Centers

These centers manage customer inquiries, complaints, and feedback, offering multilingual support across different channels. Our experience shows that implementing advanced technologies in these centers streamlines support processes and improves customer satisfaction.

Engineering and Design Centers

Engineering-focused GCCs are responsible for complex design and product development tasks, especially in industries like automotive, aerospace, and manufacturing. They employ highly skilled engineers and designers to work on innovative projects and prototypes.

What are the key GCC hubs in India?[toc=GCC Hubs]

India has established itself as a global leader in the Global Capability Center (GCC) landscape, with several cities emerging as prominent hubs for multinational businesses. Our experience has shown that each city offers unique advantages, catering to various sectors and business needs.

Here's an overview of the key GCC hubs in India, based on our direct involvement in setting up and managing centers in these locations:

Bengaluru: The IT Capital

Bengaluru, often referred to as the “Silicon Valley of India,” is the undisputed leader in the GCC sector. With over 880 global capability centres, it accounts for a significant portion of the country’s IT and software services. We've consistently found that approximately 40% of India's engineering and research & development (R&D) professionals are based here, making it an ideal location for innovation-focused GCCs. Major global firms like JP Morgan, Bosch, and Honeywell have established their innovation centers here, leveraging Bengaluru’s vibrant start-up ecosystem and premier educational institutions. The Karnataka government’s proactive policies further enhance its appeal, aiming to add 500 new GCCs by 2029.

Hyderabad: The Rising Star

We've witnessed Hyderabad's rapid ascent in the GCC rankings, currently hosting over 355 centers. Known for its specialization in software development and digital services, it is home to major players like Wells Fargo and GE. The city benefits from a highly skilled workforce, particularly in engineering, technology, and business management, and strong support from institutions such as IIT-Hyderabad. Initiatives by the Telangana government, including the Telangana AI Mission, have fostered an environment ripe for innovation.

Mumbai: Financial Services Hub

As India’s financial capital, Mumbai naturally serves as a hub for financial services-related GCCs. With over 720 centers, it attracts global financial giants like Standard Chartered and Citi. Mumbai’s strengths lie in its deep talent pool in banking, finance, and insurance sectors, contributing significantly to the country's talent pool. The city’s strategic location and established infrastructure make it an ideal base for companies looking to tap into India’s financial markets.

Pune: Manufacturing and Engineering Center

We've seen Pune carve out a niche for itself as a center of excellence in manufacturing and engineering. With a notable presence of automotive companies and engineering firms like BNY Mellon and American Express, Pune's GCCs focus on high-value engineering tasks. The city's skilled workforce is complemented by its proximity to leading educational institutions that produce engineering graduates. In recent years, Pune has witnessed rapid growth in GCC space take-up, further solidifying its role as an emerging hub.

Delhi NCR: E-commerce and Retail Hub

The National Capital Region (NCR), encompassing Delhi and surrounding areas like Gurugram and Noida, is rapidly becoming a hotspot for e-commerce and retail-focused GCCs. Major companies such as Amazon and Flipkart have established significant operations here due to the region's vast consumer market and logistics infrastructure. The NCR's diverse talent pool supports various functions from customer service to data analytics, making it an attractive destination for businesses aiming to enhance their e-commerce capabilities.

Chennai: Engineering Excellence

Chennai stands out for its strength in engineering services and manufacturing-related GCCs, with over 305 centers. The city benefits from a robust manufacturing sector, especially in automotive and aerospace, a strong base of STEM graduates, and stable operations. Recent years have also seen a rise in tech startups, particularly in EdTech and FinTech, diversifying Chennai’s GCC landscape

Beyond these major hubs, tier-2 cities such as Coimbatore, Ahmedabad, and Jaipur are emerging as attractive options for global corporations seeking cost-effective solutions, growing infrastructure, and skilled talent. These cities are gaining traction due to lower operational costs and government incentives, broadening the GCC ecosystem in India.

We've observed that GCCs in India are strategically distributed across various cities, each offering unique advantages and industry-specific expertise. These cities have become key hubs for GCC operations, enabling global corporations to leverage their strengths effectively.

How to set up a GCC in India?[toc=How to Set up GCC]

Establishing a Global Capability Center (GCC) in India is a strategic decision for organizations seeking to leverage cost efficiency, skilled talent, and robust infrastructure. In our experience, a structured approach is crucial for success. Here’s a clear step-by-step guide based on our hands-on work with GCC setups:

Step 1: Define Objectives and Scope

Before initiating the setup process, clearly define the objectives of the GCC. This includes identifying the specific functions the center will serve, such as IT services, customer support, research and development, or engineering. Align these objectives with the broader goals of the parent organization to ensure coherence in strategy.

Step 2: Conduct a Feasibility Study

A comprehensive feasibility study is essential to assess the viability of establishing a GCC in India. Based on our work with numerous clients, key components of this study should include:

• Market Analysis: Evaluate market conditions, competition, and demand for services.
• Talent Availability: Assess the local talent pool's skills and qualifications.
• Cost Analysis: Estimate operational costs, including salaries, infrastructure, and overheads.
• Risk Assessment: Identify potential risks and challenges associated with setting up operations in India.

Step 3: Select the Right Location

Selecting the right location for your GCC is a critical decision that can significantly impact its success. This step involves evaluating potential cities, considering factors like talent availability, infrastructure, and cost of living. Many companies focus on tech hubs like Bangalore or Hyderabad due to their established IT ecosystems. Then, choose an office space that meets current needs and allows for future expansion. Factors to consider include accessibility, nearby amenities, and the potential for creating an attractive work environment.

Step 4: Entity Registration and Business Structure

Once you have chosen a location, you must establish a legal entity in India. Common structures include:

• Private Limited Company (PLC): Offers limited liability protection and operational flexibility.
• Limited Liability Partnership (LLP): Suitable for smaller setups with less regulatory overhead.
• Branch Office or Subsidiary: Ideal for companies seeking direct ownership with minimal liability.

Ensure compliance with all legal requirements by registering your entity with relevant authorities.

If you need any help to register a company in India, check out our article "Register a Company in India: Everything You Need to Know", it walks you through the entire process and shows how we can help make it seamless from start to finish.

Step 5: Understand Legal and Regulatory Compliance

Navigating India's legal landscape is critical for establishing a GCC. Key compliance areas include:

• Taxation: Familiarize yourself with corporate tax rates and transfer pricing regulations to avoid disputes.
• Labor Laws: Adhere to employment contracts, provident fund contributions, gratuity policies, and other labor regulations.
• Data Privacy: Implement measures to protect sensitive data in compliance with Indian data protection laws.

Step 6: Infrastructure and Technology Setup

Investing in the right infrastructure is vital for operational efficiency. Design an efficient office layout that supports your operational needs and allows for growth. The layout should promote collaboration while also providing spaces for focused work. Setting up robust IT systems and networks that integrates seamlessly with the parent company's global infrastructure to ensure smooth communication and data flow. Implementing security measures that includes both physical security measures to protect the office space and cybersecurity protocols

Step 7: Talent Acquisition and Workforce Planning

Recruiting the right talent is crucial for the success of your GCC. Starts with developing a targeted recruitment strategy. This strategy should include effective employer branding to position your GCC as an attractive workplace. Building your core team involves recruiting skilled professionals who not only have the necessary technical skills but also align with your organizational culture. Ensure that salary packages are attractive to attract top talent while remaining cost-effective. Implement a thorough onboarding process to ensure new hires can quickly integrate and contribute to the GCC's objectives.

Step 8: Operational Set up

Establish clear operational processes for the effective functioning of a Global Capability Center (GCC). This involves defining workflows, responsibilities, and performance metrics that align with the GCC's objectives. By implementing key performance indicators (KPIs), organizations can measure success and ensure that operations are efficient and effective. Additionally, create a governance structure helps maintain alignment with corporate goals and compliance with regulatory requirements.

What are the key factors to consider when setting up a GCC in India?[toc=Key Factors]

Establishing a Global Capability Center (GCC) in India involves careful consideration of various factors that can significantly influence the success of the initiative. Here are the key aspects to keep in mind:

• Talent availability: It is crucial when setting up a GCC, as India offers a vast pool of skilled professionals, particularly in technology and engineering. Companies should be able to find qualified candidates for various roles in chosen location. Understand the salary trends and competition for talent in chosen locations. Evaluate the long-term sustainability of the talent pool.
• Legal and Regulatory Environment: Navigating India’s legal and regulatory landscape is crucial. Companies must comply with business registration, taxation, labor laws, and data protection requirements. Engaging local legal experts helps manage these complexities and ensures compliance with both central and state regulations. Staying updated on government policies and incentives can also provide advantages.
• Cost and Financial Planning: Cost considerations are vital for establishing a GCC, as they impact financial sustainability. India offers significant operational cost advantages, typically 30-70% lower than Western countries. However, we always stress the importance of thorough financial planning, including budgeting for salaries, infrastructure, and ongoing expenses. A well-structured financial plan helps organizations allocate resources effectively while maximizing return on investment.
• Time Zone and Connectivity: India’s time zone enables effective collaboration with global teams, supporting round-the-clock service delivery. Assess the quality of digital and physical infrastructure, including internet connectivity and transportation, to ensure smooth business operations.
• Technology and IT Infrastructure: Robust IT infrastructure is vital for supporting core functions like software development and customer support. Invest in reliable hardware, software, and strong cybersecurity measures. Leveraging cloud computing can enhance scalability and flexibility, while aligning IT systems with business needs drives innovation and maintain competitive advantages.

What legal requirements govern GCC setup in India?[toc=Legal Requirements]

Establishing a Global Capability Center (GCC) in India requires navigating a comprehensive legal framework. Based on our experience guiding global businesses through this process, we confirm that compliance is foundational for operational success. Here are the key legal requirements for a seamless GCC setup and operation in India:

Companies Act, 2013

GCCs must register as Private Limited Companies with the Ministry of Corporate Affairs (MCA). Directors require a Director Identification Number (DIN) and Digital Signature Certificate (DSC), while foundational documents like the Memorandum and Articles of Association (MoA/AoA) define operational scope

Sexual Harassment of Women at Workplace Act, 2013

This law mandates the creation of an Internal Complaints Committee (ICC) at workplaces with 10+ employees to address grievances and ensure a safe workplace. GCCs must display anti-harassment policies, conduct employee training, and submit annual compliance reports to district authorities. Non-compliance attracts penalties and reputational risks.

Provident Fund (PF) and Gratuity Act

Under the EPF Act, 1952, GCCs must contribute 12% of employees’ basic salary (plus DA) to provident funds, matched by employer contributions. These benefits apply to all employees earning ≤₹21,000/month. Non-payment can lead to penalties, including imprisonment.

IT Act, 2000 & Digital Personal Data Protection Act (DPDPA)

The IT Act, 2000 criminalizes cybercrimes like hacking and data breaches, requiring GCCs to implement cybersecurity measures. The upcoming DPDPA (2023) mandates explicit consent for data collection, strict breach reporting within 72 hours, and penalties up to ₹250 crore for violations. GCCs handling cross-border data must align with GDPR and other global standards to avoid dual compliance risks.

SEZ/STPI Guidelines

GCCs in Special Economic Zones (SEZs) or under Software Technology Parks of India (STPI) must follow export commitments and operational restrictions to retain tax benefits.

Additional Considerations

• FEMA Compliance: GCCs must report foreign investments and intra-group transactions to the Reserve Bank of India (RBI).
• Labor Laws: Adherence to state-specific Shops and Establishments Acts for working hours, leave policies, and termination procedures.
• Environmental Regulations: Compliance with E-Waste Management Rules for IT asset disposal.

What tax regulations apply to GCCs in India?[toc=Tax Regulations]

India’s tax regime for GCCs involves strategic planning to balance compliance and efficiency:

1. Income Tax Act, 1961
   Private Limited Companies enjoy a 25.17% corporate tax rate, while LLPs face 34.94%. SEZ-based GCCs receive a 100% tax holiday on export profits for the first five years.
2. Transfer Pricing Rules
   GCCs must maintain detailed documentation for intra-group transactions (e.g., service fees, royalties) to justify pricing. The Advance Pricing Agreement (APA) mechanism allows GCCs to pre-negotiate terms with tax authorities, ensuring compliance certainty. Transactions with parent entities must follow arm’s length principles. The 2025 Union Budget introduced a 3-year block period for assessments to reduce disputes. Non-arm’s length adjustments can lead to double taxation and prolonged litigation.
3. Finance Act, 2023
   Withholding tax on foreign payments (royalties, technical fees) increased to 20%, impacting intra-group cost allocations. GCCs must re-evaluate tax treaties to avoid double taxation and ensure foreign vendors file Indian tax returns for refunds.
4. Goods and Services Tax (GST)
   GCCs exporting services qualify as zero-rated supplies, exempt from GST, but must file monthly/quarterly returns.
5. Permanent Establishment (PE) Risks
   Expanding GCC roles (e.g., decision-making, remote work) may trigger PE risks for parent companies, exposing global profits to Indian taxation. Mitigation strategies include limiting authority of local teams and maintaining separate contracts for India-specific activities.

Learn more about How do we structure our GCC to maximize available tax incentives in India?

What is the average costs of establishing and operating a GCC in India?[toc=Average Cost of GCC]

The costs of setting up and operating a Global Capability Center (GCC) in India vary based on multiple factors, ranging from location to operational scope. While specific figures depend on business needs, here are the key considerations:

• Initial Setup Costs: These include expenses for legal entity registration, office space acquisition, and technology infrastructure. Costs fluctuate based on city (tier-1 vs. tier-2/3), office size, and compliance requirements like permits or licenses.
• Infrastructure and Location: Tier-1 cities offer established ecosystems but higher real estate and talent costs. Tier-2/3 cities reduce overheads but may require investments in connectivity, utilities, and talent development.
• Talent Acquisition and Retention: Salaries, training programs, and retention strategies impact costs. Demand for niche skills (AI, cybersecurity) or leadership roles often increases expenditure.
• Regulatory and Compliance Costs: Adhering to tax laws, labor regulations, and data security norms requires ongoing investments in legal counsel, audits, and cybersecurity frameworks.

How to design an effective GCC workspace?[toc=GCC Workplace Strategy]

Designing an effective Global Capability Center (GCC) workspace requires balancing functionality, employee well-being, and strategic alignment with business goals. Based on our experience designing GCC workspaces in India, here are actionable strategies to drive productivity, innovation, and talent retention:

1. Flexible and Collaborative Spaces: Design open floor plans with mobile workstations to encourage collaboration and creativity. Include "jump spaces" for ad-hoc conversations and multi-purpose areas that can transform into social hubs for town halls or break-out sessions. This flexibility supports the diverse needs of GCC operations and fosters innovation.
2. Ergonomic Workstations: Prioritize employee health and well-being by incorporating ergonomic design principles. Provide adjustable desks, ergonomic chairs, and suitable lighting to reduce strain and enhance comfort. This focus on ergonomics contributes to employee satisfaction and sustained productivity in GCC India operations.
3. Technology Integration: Seamlessly integrate advanced technologies to support GCC functions. Ensure reliable Wi-Fi, implement state-of-the-art audio-visual systems, and provide collaboration tools. This tech-savvy environment enhances communication with global teams and supports the digital transformation agenda of GCCs.
4. Functional Zoning: Implement a three-zone approach: Quiet, Transitional, and Interactive. This design principle helps manage acoustics and supports various work styles. The Quiet Zone caters to focused individual work, while the Interactive Zone promotes collaboration and socialization. The Transitional Zone bridges these two, offering versatile spaces for less intense concentration.
5. Branding and Cultural Integration: Incorporate elements that reflect both the parent company's culture and local Indian influences. This approach helps in creating a unique GCC identity and fosters a sense of belonging among employees. It also aids in attracting global talent by showcasing a blend of international and local work cultures.

What are the key government initiatives for supporting GCCs in India?[toc=Government Initiatives]

India has implemented a multi-layered strategy to position itself as a global hub for Global Capability Centers (GCCs), combining federal policy frameworks, state-level incentives, and infrastructure development. Here’s a structured overview of key initiatives driving GCC growth in India:

National Policy Framework

The Indian government is actively developing a centralized GCC policy to streamline operations and attract global corporations:

• Budget 2025 Announcement: A national framework will guide states to promote GCCs in Tier-2/3 cities like Coimbatore, Ahmedabad, and Kochi. It focuses on enhancing talent pipelines, infrastructure upgrades, and industry collaboration.
• Talent Development: Emphasis on skilling in frontier technologies like generative AI, healthcare analytics, and financial intelligence to align with global innovation trends.
• SEZ Benefits: GCCs in Special Economic Zones (SEZs) enjoy tax holidays, duty exemptions, and simplified compliance.

State-Level Initiatives

States are competing to attract GCCs through tailored policies:

• Karnataka: First state to launch a dedicated GCC Policy (2024–2029), aiming to add 500 new GCCs by 2029. Offers rental reimbursements, funding for innovation labs, and payroll subsidies.
• Uttar Pradesh: Targets 1,000 GCCs and 500,000 jobs via 100% stamp duty exemptions and payroll subsidies.
• Maharashtra: Focusing on tech parks and SEZs in Mumbai and Pune, leveraging robust infrastructure and data connectivity.

Infrastructure Development

The government is prioritizing Grade-A office spaces and digital connectivity:

• Real Estate Push: Developers are building 25–30 million sq ft of office space across cities to meet GCC demand. Tier-2 cities offer 30% lower operational costs compared to metros.
• Logistics Modernization: Upgraded air cargo infrastructure and warehousing in Tier-2 cities to support high-value sectors like aerospace and semiconductors.
• Digital Infrastructure: Enhanced IT parks, 5G connectivity, and cybersecurity frameworks to align with India’s Digital Personal Data Protection (DPDP) Bill, 2023.

R&D and Innovation Incentives

• Budget 2025 Proposals: Plans for incubation hubs and tax concessions for R&D activities to boost IP creation.
• Collaboration with Academia: Public-private partnerships (PPPs) to align STEM curricula with industry needs. India’s 28% share of the global STEM workforce is a key draw.
• Sector-Specific Growth: Aerospace, defense, and semiconductor GCCs are expanding R&D operations, growing 1.3x faster than overall GCC growth.

What are the challenges faced in setting up a GCC in India?[toc=Challenges]

Setting up a Global Capability Center (GCC) in India presents several challenges that companies need to navigate carefully. Drawing from our experience guiding GCC setups, here’s an expert breakdown of the key challenges faced when establishing a GCC:

• Initial Setup Challenges: The initial phase of setting up a GCC is critical. Weak initial setup, including expecting the office manager or recruiting team to handle both operational and strategic tasks, can lead to a poor start.
• Regulatory Compliance: Companies often struggle with understanding and following the various laws and rules set by the Indian government. These include regulations on how to price services between the GCC and the parent company, special rules for operating in certain business zones, and strict labor laws. There are also new data protection laws and rules about handling foreign currency. 
• Talent Acquisition and Retention: Finding and retaining skilled professionals is a significant challenge, especially in competitive markets. GCCs must compete with established IT and technology companies for talent, and high attrition rates can disrupt operations.
• Operational Model and Integration: Setting up an efficient operating model and ensuring tight integration with the parent company can be challenging. Without proper alignment, GCCs may struggle to deliver expected outcomes at scale, face cost overruns, and have difficulty aligning with organizational roadmaps.

Why Choose Wisemonk?[toc=How Wisemonk helps]

Wisemonk is a leading Employer of Record (EOR) in India, dedicated to helping global companies set up and manage Global Capability Centers (GCCs) with ease. Our comprehensive suite of services is designed to ensure a smooth transitionand operational efficiency for your GCC, so you can focus on scaling your business.

Key Features of Wisemonk:

• Rapid 2–4 day onboarding and exit management for Indian hires.
• Tailored talent acquisition and recruitment strategies.
• Specialized compliance with Indian payroll and statutory benefits.
• End-to-end equipment procurement and management.
• Dedicated India-based HR support and employee self-service portal.

Beyond these core features, we offer comprehensive payroll processing, contractor management, company registration, background verification, work permit & visa assistance, and office setup support. By partnering with us, you gain a trusted local ally who simplifies every aspect of your GCC’s setup and ongoing operations in India, making your expansion seamless and fully compliant.

Let us help you unlock the full potential of your Global Capability Center (GCC) and drive innovation within your organization. Contact us today!

FAQs

How many GCC are there in India?

India currently has over 1,800 Global Capability Centers (GCCs), employing about 1.9 million professionals, with this number expected to reach between 2,400 and 3,000 by 2030.

What is GCCs in India?

GCCs in India are offshore centers set up by global companies to centralize business functions like IT, R&D, finance, and customer support, leveraging the country’s skilled workforce and innovation ecosystem to boost global operations.

Which cities are GCC in India?

The main GCC hubs in India are Bengaluru, Hyderabad, Mumbai, Pune, Chennai, and Delhi NCR, with emerging centers in tier-2 cities like Coimbatore, Ahmedabad, and Jaipur.

Why is GCC coming to India?

GCCs are coming to India due to the country’s large skilled talent pool, cost-effectiveness, robust digital infrastructure, and supportive government policies, making it an ideal location for innovation and global business operations.

Why are GCCs important?

GCCs drive innovation, implement digital transformation strategies, and act as technology hubs for multinational corporations (MNCs), enabling cost-efficient scaling and global competitiveness.

How much does it cost to set up GCC in India?

Setup costs vary by location, scale, and services, but India offers significant cost advantages. Some providers, like Wisemonk, have no minimums or setup fees, and ongoing costs depend on employee salaries, office space, and compliance needs.

Which companies have GCCs in India?

Leading global companies with GCCs in India include JP Morgan, Bosch, Honeywell, Wells Fargo, GE, Standard Chartered, Citi, Amazon, and Flipkart, among many others.

What is the future outlook for GCCs in India?

India’s GCC market is projected to reach $110 billion by 2030, with 2,400–2,550 centers employing 4.5M professionals. Tier-II cities like Coimbatore and Visakhapatnam will drive growth, while GCCs transition into global innovation hubs for AI, metaverse, and advanced analytics.